Privacy Policy

1. Introduction

Chronic Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chronicdigital.com and use our services.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title when you fill out forms or contact us.
• Account Information: Login credentials when you create an account.
• Communication Data: Messages, feedback, and correspondence you send us.
• Quiz Responses: Information you provide through our AI assessment quiz.

3.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type.
• Usage Data: Pages visited, time spent, click patterns, referral sources.
• IP Address: For security and approximate location purposes.
• Cookies: As described in our Cookie Policy.

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: When you opt-in to marketing communications or accept non-essential cookies.
• Contract: To provide services you've requested or to take pre-contractual steps.
• Legitimate Interest: For business operations, security, and improving our services.
• Legal Obligation: To comply with applicable laws and regulations.

5. How We Use Your Information

• Provide, operate, and maintain our services
• Process your requests and transactions
• Send administrative information (service updates, security alerts)
• Send marketing communications (with your consent)
• Personalize your experience
• Analyze usage patterns to improve our services
• Detect and prevent fraud or security issues
• Comply with legal obligations

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties that help us operate our business (hosting, analytics, email services).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights.
• With Your Consent: For any other purpose with your explicit consent.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

9. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data ("right to be forgotten").
• Right to Restrict Processing: Request limitation of data processing.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing).

To exercise these rights, contact us at privacy@chronic.digital.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.