Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("you," "your," or "Subscriber") and SC Chronic Digital SRL ("Chronic Digital," "Company," "we," "us," or "our") governing your access to and use of the chronic.digital website, the Chronic Digital platform, and all related tools, services, APIs, agents, and infrastructure (collectively, the "Services").

By accessing or using the Services, creating an account, purchasing a subscription, or clicking "I agree," you accept these Terms. If you do not agree, do not use the Services. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. Eligibility

You must be at least 18 years old, have the legal capacity to enter into binding contracts, and not be barred from using the Services under applicable law. The Services are intended for business-to-business (B2B) use by companies, agencies, and professional operators. You represent that you are using the Services in the course of a lawful business activity.

3. Description of Services

Chronic Digital is an autonomous go-to-market (GTM) platform that automates outbound sales workflows. Depending on your plan, the Services may include:

• AI-assisted prospecting and ideal-customer-profile (ICP) scoring
• Lead enrichment using third-party data providers
• AI-generated email and LinkedIn outreach drafting
• Multi-step campaign execution and follow-up automation
• Automated domain registration, DNS configuration, and mailbox provisioning
• Automated mailbox warm-up across our sender network
• CRM, pipeline, and meeting-assistant functionality
• Website visitor identification and buying-signal monitoring
• Integrations with third-party services (Google, Microsoft, Slack, etc.)

The scope of the Services available to you depends on your selected plan and credit balance. We may add, modify, or discontinue features at our discretion, with reasonable notice for material changes.

4. User Accounts

4.1 Registration

You must create an account to use most Services. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for any activity conducted through your account and for maintaining the confidentiality of your credentials.

4.2 Security

You must notify us immediately at security@chronic.digital upon any unauthorized access, credential compromise, or suspected breach involving your account. You are liable for all actions taken under your account prior to notification.

4.3 Organizations & Team Members

Accounts are provisioned at the organization level. Administrators may invite team members, and all team members are bound by these Terms. The organization owner is responsible for ensuring team-member compliance.

5. Acceptable Use & Outreach Compliance

5.1 Prohibited Uses

You will not use the Services to:

• Violate any applicable law, regulation, or industry code, including anti-spam, data-protection, consumer-protection, export-control, sanctions, and anti-competition laws
• Send unsolicited communications to consumers (B2C) or to individuals in jurisdictions that prohibit cold outreach without prior opt-in
• Send deceptive, misleading, fraudulent, harassing, defamatory, obscene, or discriminatory content
• Impersonate any person, organization, or domain you are not authorized to represent
• Promote adult content, illegal products, firearms, cryptocurrency or financial-product solicitation to retail consumers, multi-level-marketing schemes, gambling, or any product prohibited by our Acceptable Use Policy
• Send content related to health-care patient solicitation, prescription drugs, political campaigning, or any category restricted by applicable law without documented authorization and consent
• Harvest, scrape, or redistribute data from the Services
• Reverse-engineer, decompile, or attempt to extract source code or models from the Services
• Transmit malware, viruses, phishing content, or links to malicious resources
• Circumvent rate limits, throttling, credit limits, or access controls
• Resell, sublicense, or white-label the Services without written authorization

5.2 Your Compliance Obligations

You are solely responsible for ensuring that your outreach complies with all applicable laws in every jurisdiction you target, including but not limited to:

• CAN-SPAM Act (United States): accurate headers, legitimate physical postal address, functioning opt-out, honoring opt-outs within 10 business days
• GDPR (European Union / EEA): lawful basis (typically legitimate interest for B2B cold outreach), transparency, data-subject rights, recordkeeping
• ePrivacy Directive and national implementations (e.g., Germany's UWG, France's LCEN) which may require prior opt-in even for B2B in certain cases
• CASL (Canada): express or implied consent, identification, and unsubscribe mechanism
• CCPA/CPRA (California) and similar US state privacy laws
• PECR (United Kingdom), LGPD (Brazil), POPIA (South Africa), and equivalent regimes

You are responsible for (a) verifying each recipient's eligibility to receive your outreach, (b) including all legally required disclosures and unsubscribe mechanisms, (c) honoring opt-outs and data-subject requests within statutory deadlines, (d) maintaining records required by law, and (e) reviewing AI-generated content before or after it is sent. Chronic Digital provides tooling to assist with compliance but does not, and cannot, guarantee the legality of your specific outreach.

5.3 Enforcement

We may, at our sole discretion, refuse, suspend, or terminate campaigns, accounts, or mailboxes that we reasonably believe violate these Terms or damage the deliverability, reputation, or legal standing of the Services or other Subscribers. We may refuse to onboard or continue serving any ICP, industry, or use case. Excessive spam complaints (above 0.3%), high bounce rates (above 5%), or blacklist events may trigger automatic suspension pending review.

6. Domain & Mailbox Services

6.1 Domain Registration

Chronic Digital offers automated domain search, purchase, DNS configuration, and mailbox provisioning as part of certain plans. Domains are registered through third-party registrars (including OpenProvider and other providers we may select or change). Domain registration and renewal fees are billed in addition to, or included in, your subscription as specified on our pricing page at time of purchase.

6.2 Domain Ownership & Registrant

Unless expressly stated otherwise in a written agreement, domains purchased through the Services are registered with Chronic Digital or an affiliated entity as the listed registrant, administrative contact, and technical contact. During the term of your active subscription, you receive an exclusive, non-transferable license to use the domain(s) allocated to your account for authorized outreach through the Services.

Upon cancellation, non-payment, suspension, or termination of your subscription for any reason:

• Your license to use Chronic-registered domains terminates immediately
• Chronic Digital retains registrant rights and may reassign, re-warm, or retire any such domain
• You may request a domain transfer to a registrar of your choice within 30 days of cancellation by submitting a written request to support@chronic.digital. Transfers are subject to (a) full payment of any outstanding fees, (b) a transfer-processing fee as stated in our current pricing, (c) ICANN transfer lock-out and registrar policies, and (d) Chronic Digital's reasonable verification of your identity and good standing
• Transfers are not guaranteed for domains under age 60 days, suspended domains, domains subject to abuse complaints, or domains shared across our warm-up pool

If you prefer to retain registrant rights from day one, you may purchase domains independently and connect them to the Services as a "bring-your-own domain" (BYOD). BYOD domains are owned and managed by you; Chronic Digital assumes no responsibility for their reputation, DNS, or deliverability.

6.3 DNS & Deliverability Records

For Chronic-registered domains, we configure SPF, DKIM, DMARC, MX, and related records automatically. For BYOD domains, you are responsible for implementing DNS records as instructed. Misconfigured BYOD DNS may result in degraded deliverability, bounced messages, or mail rejection, for which Chronic Digital is not liable.

6.4 Mailboxes

Mailboxes are provisioned through third-party providers (including AgentMail and other providers we may select). Mailboxes are allocated per plan and subject to per-mailbox, per-day, and per-domain sending limits determined by us to protect deliverability. We may rotate, rate-limit, or withdraw mailboxes without notice to preserve the health of the sender network.

7. Lead Data & Enrichment Accuracy

7.1 Third-Party Data Sources

Contact, company, firmographic, technographic, funding, intent, and signal data made available through the Services is aggregated from third-party data providers (including Apollo.io, FullEnrich, and other providers we may select or change). Chronic Digital does not originate, own, or warrant this data.

7.2 No Accuracy Guarantee

Lead data is provided "as available" and is not guaranteed to be accurate, current, complete, or verified. The Services may return records that are:

• Outdated (contacts who have changed roles, employers, or left the workforce)
• Inaccurate (wrong name, title, department, phone number, or email address)
• Incomplete (missing phone numbers, missing emails, partial enrichment)
• Duplicate or conflated (same person listed twice, or merged records)
• Empty (searches that return no results because our data providers do not have coverage for the requested ICP, region, seniority, or industry)

The percentages we publish (for example, "98%+ email deliverability") represent historical network-wide performance across verification, not a per-record warranty. Individual records may be invalid.

7.3 Your Responsibility to Verify

You are responsible for reviewing, verifying, and approving lead data before using it for outreach. You are responsible for ensuring your use of lead data complies with applicable privacy and anti-spam laws, including your independent lawful basis for processing.

7.4 No Refunds for Enrichment Credits

Credits consumed for enrichment, email verification, phone lookup, or lead discovery are not refundable on the basis of inaccurate, missing, or incomplete results. This reflects the pass-through cost of third-party data providers. We may, in our sole discretion, provide credit adjustments for systematic platform errors.

8. AI-Generated Content & Campaign Execution

8.1 AI Output

The Services use large language models and other artificial-intelligence systems (including models from OpenAI, Anthropic, and other providers) to generate emails, LinkedIn messages, subject lines, sequences, summaries, and other content ("AI Output"). AI Output is probabilistic, may contain errors, hallucinations, or factually incorrect statements, and may not align with your brand voice, tone, or factual reality without review.

8.2 Your Review & Responsibility

You are the sender of record for every message dispatched from your account. You are responsible for reviewing AI Output before enabling autonomous sending, for configuring approval workflows where appropriate, and for all content that is sent, whether you reviewed it manually or not. Chronic Digital provides review and approval tooling; using autonomous mode is at your discretion and risk.

8.3 Autonomous Agents

If you enable autonomous AI agents to draft, schedule, or send messages without per-message human review, you expressly assume all risk associated with such content, including legal liability, reputational harm, and deliverability consequences. You acknowledge that autonomous operation can produce unexpected outcomes, including but not limited to incorrect personalization, scheduling errors, or unintended recipients.

8.4 Intellectual Property of AI Output

Subject to your payment of applicable fees and compliance with these Terms, you own the rights (to the extent such rights exist under applicable law) to AI Output generated specifically for your account. Chronic Digital retains all rights in the underlying models, prompts, pipelines, system instructions, and aggregated anonymized usage data.

9. Warm-Up, Deliverability & No Results Guarantee

9.1 Warm-Up Service

Automated mailbox warm-up is provided on a best-effort basis. Typical warm-up periods are 10 to 14 days, but actual durations vary based on domain age, inbox provider, sender reputation, and external mailbox-provider policies. We do not guarantee any specific warm-up timeline, inbox placement, or deliverability outcome.

9.2 Deliverability Factors Outside Our Control

Email and LinkedIn deliverability depend on many factors outside Chronic Digital's control, including:

• Recipient mailbox-provider filtering rules, which change without notice
• Recipient engagement behavior (opens, replies, spam complaints)
• Content and language of messages you or our AI agents send
• External blacklists, greylists, and reputation services
• Recipient corporate security tooling and custom filters
• Platform-level actions by LinkedIn, Microsoft, Google, or other providers
• Your historical sending reputation (for BYOD domains)

9.3 No Guarantee of Results

Chronic Digital makes no guarantee, warranty, or representation that you will achieve any specific sales outcome, pipeline value, meeting count, reply rate, open rate, deliverability rate, conversion rate, or revenue from your use of the Services. Success in outbound sales depends on many variables under your control, including product-market fit, offer strength, ICP definition, brand reputation, timing, pricing, sales-team execution, and market conditions. Any performance metrics, case studies, testimonials, or examples published by Chronic Digital are illustrative and are not promises of comparable results for you.

9.4 No Refunds Based on Results

Subscription fees, credit purchases, domain fees, and mailbox fees are not refundable based on achieved results, deliverability outcomes, reply rates, or meeting counts, except as expressly required by mandatory consumer-protection law in your jurisdiction.

10. Third-Party Services & Dependencies

The Services depend on, integrate with, or resell capabilities from third-party providers, including but not limited to: OpenAI, Anthropic, Apollo.io, FullEnrich, AgentMail, OpenProvider, Recall.ai, Apify, Leadpipe, Clerk, Stripe, Google, Microsoft, LinkedIn, Slack, and others we may add or substitute. Use of integrations is subject to the respective third party's terms and privacy policies.

Chronic Digital is not liable for outages, rate limits, policy changes, data deletions, or service disruptions caused by third-party providers. If a third party discontinues service or materially changes terms, we will use commercially reasonable efforts to substitute an equivalent provider, but we do not guarantee feature continuity.

11. Intellectual Property

11.1 Our IP

The Services, including all software, models, prompts, designs, trademarks, logos, content, documentation, and underlying technology (excluding your content and AI Output generated for you) are owned by Chronic Digital or our licensors and are protected by copyright, trademark, patent, trade-secret, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your active subscription, subject to these Terms.

11.2 Your Content

You retain ownership of content you submit to the Services ("Your Content"), including lead lists, ICP definitions, written copy, templates, and configuration. You grant Chronic Digital a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and modify Your Content solely to provide, improve, and secure the Services. We may use aggregated, anonymized data derived from Your Content to operate and improve the Services.

11.3 Feedback

Any feedback, suggestions, or ideas you provide about the Services may be used by us without obligation, compensation, or attribution.

12. Payment Terms, Credits & Refunds

12.1 Pricing & Billing

Current pricing is published at chronic.digital/pricing. Subscriptions bill in advance on a monthly or annual cycle, as selected. You authorize Chronic Digital and our payment processor (Stripe) to charge your payment method for all fees, including subscription fees, credit overages, domain fees, and applicable taxes. Failure of payment may result in suspension or termination.

12.2 Credits

Chronic Credits fund consumption-based operations, including but not limited to emails sent, enrichment lookups, phone lookups, and meeting-bot minutes. Credit costs per operation are published on our pricing page and may change with notice. Credits:

• Are debited at the time of operation and are non-refundable once consumed
• Roll over month-to-month up to the cap stated on your plan (default 50% of monthly allocation)
• Expire upon subscription cancellation, non-payment, or downgrade
• Have no cash value and cannot be transferred between accounts

12.3 Price Changes

We may change subscription prices, credit costs, overage rates, and plan structure with at least 30 days' notice by email or in-app notification. Changes apply to your next renewal cycle.

12.4 Refunds

Subscription fees are non-refundable except where required by mandatory law (e.g., EU consumer right of withdrawal for first 14 days where applicable). Annual subscriptions are non-refundable on a pro-rata basis upon cancellation; access continues through the paid term. Domain, mailbox, and credit fees are non-refundable.

12.5 Taxes

Stated fees are exclusive of VAT, GST, sales tax, and similar taxes unless otherwise noted. You are responsible for all applicable taxes. Where we are required to collect tax, it will be added at checkout based on your billing location.

13. Data Handling, Privacy & Security

Our processing of personal data is governed by our Privacy Policy. For EU/EEA/UK Subscribers, where you act as Data Controller and Chronic Digital acts as Data Processor (for example, regarding recipient personal data you upload or enrich), the Data Processing Addendum (DPA) available at legal@chronic.digital applies.

We implement commercially reasonable technical and organizational measures to protect data, including encryption in transit and at rest, access controls, and vendor diligence. However, no system is 100% secure, and we do not guarantee absolute security of your data.

14. Term, Suspension & Termination

14.1 Term

These Terms are effective from your first acceptance and continue until terminated. Subscriptions auto-renew for successive periods until canceled.

14.2 Cancellation by You

You may cancel your subscription at any time from the billing settings of your account. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time.

14.3 Suspension or Termination by Us

We may suspend or terminate your account, campaigns, mailboxes, or access to any feature, with or without notice, if we reasonably believe: (a) you have breached these Terms or our Acceptable Use Policy, (b) your activity damages deliverability or reputation of the Services, (c) your account has triggered excessive spam complaints, bounces, or blacklist events, (d) your payment method has failed, or (e) continued service would expose Chronic Digital to legal or reputational risk.

14.4 Effect of Termination

Upon termination: your license to use the Services ends; Chronic-registered domains revert to us per Section 6.2; mailboxes are de-provisioned; credits expire; and data export is available for 30 days following termination (subject to your data-export request). After 30 days, we may delete your data, subject to legal retention requirements.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
• WARRANTIES REGARDING ACCURACY, RELIABILITY, CURRENTNESS, OR COMPLETENESS OF LEAD DATA, ENRICHMENT, OR AI OUTPUT
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS
• WARRANTIES REGARDING SPECIFIC RESULTS, OUTCOMES, DELIVERABILITY, REPLY RATES, MEETINGS, PIPELINE, OR REVENUE
• WARRANTIES REGARDING THIRD-PARTY SERVICES, DATA SOURCES, OR INTEGRATIONS

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In that case, any implied warranties are limited to the maximum extent permitted.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SC CHRONIC DIGITAL SRL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, PIPELINE, CUSTOMERS, GOODWILL, REPUTATION, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES IN ANY 12-MONTH PERIOD SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID CHRONIC DIGITAL FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED EURO (€100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN LIABILITIES; IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

17. Indemnification

You agree to indemnify, defend, and hold harmless SC Chronic Digital SRL, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services, (b) your breach of these Terms, (c) your violation of any law or regulation, including anti-spam, data-protection, consumer-protection, or intellectual-property laws, (d) the content of messages sent from your account (including AI Output you allowed to be sent), (e) recipient complaints, opt-out violations, or regulatory actions arising from your outreach, and (f) your infringement of any third-party right. We reserve the right to assume control of the defense of any claim for which we are entitled to indemnification.

18. Governing Law & Disputes

These Terms are governed by the laws of Romania, excluding its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties will first attempt in good faith to resolve disputes through direct negotiation. If negotiation fails within 60 days, disputes shall be resolved by the competent courts of Bucharest, Romania, which shall have exclusive jurisdiction, except that Chronic Digital may seek injunctive or equitable relief in any competent court. Nothing in this Section limits EU consumers' non-waivable rights to bring claims under the mandatory laws of their country of residence.

19. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated by email to your account address or by prominent notice on the Services at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance. If you do not agree to the modified Terms, you must cancel your subscription before they take effect.

20. Miscellaneous

Entire Agreement. These Terms, together with our Privacy Policy, Acceptable Use Policy, and any order form or DPA you sign, constitute the entire agreement between you and Chronic Digital.

Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in effect.

No Waiver. Our failure to enforce any provision is not a waiver of future enforcement.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, labor disputes, government action, internet or telecom outages, third-party service failures, or cyberattacks.

No Partnership. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

21. Contact

For questions, notices, or claims under these Terms:

These Terms are provided for information and are not legal advice. Chronic Digital recommends that businesses consult qualified counsel in their jurisdiction before entering into any agreement. If a translated version of these Terms conflicts with the English original, the English version prevails.