Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SC Chronic Digital SRL ("Company," "we," "us," or "our") governing your access to and use of the chronic.digital website and our CRM platform, tools, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Services.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Description of Services

Chronic Digital provides an AI-first CRM platform that includes:

• AI-powered lead prospecting and discovery
• Lead enrichment with contact and company data
• Pipeline management and lead scoring
• Task and project management tools
• Integration with third-party services
• Consulting and implementation services

4. User Accounts

4.1 Account Creation

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and keep your account information updated.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorized access or security breach.

4.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion, including for violations of these Terms, fraudulent activity, or extended periods of inactivity.

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Engage in spam, phishing, or deceptive practices
• Harvest or collect user data without consent
• Interfere with or disrupt the Services
• Use the Services for any illegal or unauthorized purpose
• Resell or redistribute the Services without authorization

6. Intellectual Property

6.1 Our Content

The Services and their original content (excluding user content), features, and functionality are owned by Chronic Digital and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of content you submit through the Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for providing the Services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without obligation to compensate you.

7. Payment Terms

7.1 Pricing

Certain Services require payment. Prices are as stated on our website or in your service agreement. We reserve the right to change prices with reasonable notice.

7.2 Billing

Subscriptions are billed in advance on a recurring basis. You authorize us to charge your payment method for all fees incurred.

7.3 Refunds

Refund policies vary by service type. Subscription fees are generally non-refundable except as required by law or specified in your service agreement.

8. Meeting Guarantee

8.1 Guarantee Overview

Chronic Digital offers a "20+ Qualified Meetings in 30 Days" guarantee ("Meeting Guarantee") to eligible subscribers. If the eligibility criteria below are met and the guaranteed threshold is not reached, the subscriber's next monthly billing cycle will be credited at no charge.

8.2 Eligibility Requirements

To qualify for the Meeting Guarantee, all of the following conditions must be met during the first 30 calendar days of an active paid subscription with AI credits (Starter, Pro, or Enterprise plan):

• Active ICP configuration: The subscriber must have a fully configured Ideal Customer Profile (ICP) with at least industry, company size, and job title criteria defined within the platform.
• Connected email account: At least one verified email sending account must be connected and authenticated throughout the 30-day period.
• Minimum campaign activity: At least one AI-generated outreach campaign must be created and actively running for a minimum of 21 consecutive days within the 30-day period.
• Sufficient credit usage: The subscriber must have used at least 60% of their monthly included Chronic Credits allocation during the guarantee period.
• Responsive engagement: The subscriber must respond to or act on platform-generated suggestions, lead recommendations, and campaign optimization prompts within 48 hours of notification.
• Legitimate business offering: The subscriber's product or service must be a legitimate, legal commercial offering with an existing website or verifiable online presence.
• Reasonable target market: The configured ICP must target a addressable market of sufficient size (minimum 5,000 potential contacts within the platform's database matching the ICP criteria).

8.3 Definition of "Qualified Meeting"

A "qualified meeting" is defined as a scheduled calendar event (video call, phone call, or in-person meeting) with a prospect who (a) matches the subscriber's configured ICP criteria, (b) has confirmed attendance, and (c) was sourced or engaged through the Chronic Digital platform. Meetings that are no-shows, cancellations, or with contacts not matching the ICP do not count toward the guarantee threshold.

8.4 Claim Process

To claim the Meeting Guarantee, the subscriber must submit a written request to support@chronic.digital within 7 calendar days after the end of the 30-day guarantee period. The request must include the subscriber's account details and the number of qualified meetings booked. Chronic Digital reserves the right to verify all claims by reviewing platform activity logs and campaign data. Claims will be processed within 14 business days.

8.5 Remedy

The sole and exclusive remedy under the Meeting Guarantee is a credit equal to one (1) month of the subscriber's current plan fee, applied to the next billing cycle. The guarantee does not entitle the subscriber to a cash refund, and may only be claimed once per subscription.

8.6 Exclusions

The Meeting Guarantee does not apply in the following circumstances:

• The subscriber is on the Basic (CRM-only) plan with no AI credits
• The subscriber's account has been suspended or flagged for Terms of Service violations
• The subscriber operates in a highly regulated industry where cold outreach is legally restricted (e.g., healthcare patient solicitation, certain financial services)
• The subscriber's email domain has poor deliverability due to pre-existing reputation issues, blacklisting, or misconfigured DNS records (SPF, DKIM, DMARC)
• The subscriber modified, paused, or disabled AI-recommended campaign settings or outreach cadences
• Force majeure events, platform outages exceeding 72 cumulative hours, or third-party service disruptions beyond Chronic Digital's control

8.7 Modifications

Chronic Digital reserves the right to modify, suspend, or discontinue the Meeting Guarantee at any time. Existing claims submitted before any modification will be honored under the terms in effect at the time of the claim.

9. Third-Party Services

Our Services may integrate with third-party services (e.g., Apollo, LinkedIn, email providers). Your use of such integrations is subject to those third parties' terms and policies. We are not responsible for third-party services or their content.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness of information
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding results obtained from using the Services

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SC CHRONIC DIGITAL SRL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless SC Chronic Digital SRL and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Services or violation of these Terms.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Romania. For EU consumers, this does not affect your rights under mandatory consumer protection laws in your country of residence.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 30 days before they take effect. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact Information

For questions about these Terms, please contact us: